Frequently Asked Questions (FAQ)

1. Are your oils pure or diluted?

All IM/Scent Oils are made with premium-quality fragrance oils and are never diluted. We believe in delivering rich, long-lasting scents you can trust.

2. How long do the scents last?

Our oils are designed to be long-lasting. Longevity may vary depending on skin type and environment, but most customers experience all-day wear with proper application.

3. Do you offer free shipping?

Yes! We offer free delivery on qualifying orders. Shipping rates and promotions may vary and will be displayed at checkout.

4. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery times depend on your location and the shipping method selected at checkout. You will receive tracking information once your order ships.

5. Do you accept returns or exchanges?

Yes, we offer easy returns within 30 days of delivery on eligible items. Products must be unused and in original packaging. Please contact our support team before returning any items.

6. What payment methods do you accept?

We accept all major debit and credit cards, as well as secure online payment options available at checkout. All transactions are 100% secure.

7. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to make changes or cancel an order, please contact us as soon as possible. Once an order has shipped, changes or cancellations may not be possible.

8. Do you offer international shipping?

International shipping availability may vary. If available for your location, shipping options will appear at checkout.

9. Are your products tested on animals?

No. IM/Scent Oils does not support animal testing. We are committed to ethical and responsible practices.

10. How can I contact customer support?

You can reach us through our Contact Us page or by email. Our support team is here to assist you and will respond as quickly as possible.

11. Are your oils safe for sensitive skin?

Our oils are made with quality ingredients, but everyone’s skin is different. We recommend doing a small patch test before full use if you have sensitive skin.

12. How should I apply fragrance oils for best results?

Apply a small amount to pulse points such as wrists, neck, and behind the ears. This helps the scent last longer and project naturally.