FAQs
Effective Date: March 03, 2026
Frequently Asked Questions
Below are answers to common questions about shopping with I’M/Scent Oils. If you need further assistance, our support team is happy to help.
1. Where is I’M/Scent Oils located?
I’M/Scent Oils is a fragrance brand boutique based in Moreno Valley, California, United States.
We operate both an online shop and a physical business location.
14910 Perris Blvd STE B292, Moreno Valley, CA 92553, United States
2. What type of products do you offer?
We carry a curated selection of fragrance brand apparel, including:
• FRAGRANCES
• Les Extraits Collection
• Men’s Perfumes
• Women’s Perfumes
All items are selected for comfort, fit, and modern wearability.
3. Do you ship internationally?
No. At this time, we ship within the United States only.
4. How long will shipping take?
- Order processing: 1–3 business days
- Standard shipping: 5–7 business days after shipment
Delivery times may vary depending on location and carrier conditions.
5. How much is shipping?
Shipping fees are calculated at checkout based on the delivery address and order weight.
All costs are displayed before payment. No hidden charges.
6. Will I receive tracking information?
Yes. Once your order ships, you will receive an email with a tracking number so you can monitor delivery progress.
7. What payment methods do you accept?
We accept major credit/debit cards and other secure payment options available at checkout.
All transactions are processed through encrypted payment gateways.
8. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, modifications may not be possible.
info@imscent.com
+1 (951) 389-4477
9. What is your return policy?
Eligible items may be returned within the timeframe stated in our Refund & Returns Policy.
Items must be unused, unwashed, and in original condition with tags attached.
Please review our full policy for complete details.
10. What if my order is delayed or missing?
If your delivery appears delayed or missing, please notify us within 7 days of the expected arrival date.
We will assist in reviewing the issue with the shipping carrier.
11. How can I contact customer service?
You can reach us at:
I’M/Scent Oils 14910 Perris Blvd STE B292, Moreno Valley, CA 92553, United States Email: info@imscent.com Phone: +1 (951) 389-4477
Business Hours:
Monday – Friday: 9:00 AM – 3:00 PM
Saturday – Sunday: Closed
We aim to respond to all inquiries within 24–48 business hours.
12. Is I’M/Scent Oils a trusted store?
Yes. We are a legitimate U.S.-based business with a physical location, transparent policies, and a secure online shopping platform.
Our goal is to offer reliable service, clear communication, and quality fashion for everyday wear.
I’M/Scent Oils
Simple Answers. Clear Policies. Reliable Support.